The Business Research Company’s CRM Software Global Market Report 2021 – COVID-19 Impact And Recovery
LONDON, GREATER LONDON, UK, November 1, 2021 /EINPresswire.com/ — An increasing number of customers among organizations and the rising need for customer satisfaction are expected to benefit the customer relationship management software market in the forecast period. Organizations should offer customized services to customers, gain better knowledge of their purchasing habits and other details, develop cross-selling opportunities and create competitive differentiators to retain existing customers and to attract new customers. These drive the demand for the use of CRM software in organizations to understand their customers in a better way and to maintain a good relationship with them. For example, Apollo Hospitals has implemented custom designed CRM software of Veon Consulting which resulted in high user adoption, 27% cut in the timeline of the review process, efficient handling of patient visits and outcome which saved manual efforts by 42%, and effective reporting and dashboards which reduced number of travels by 50%.
The global CRM software market size is expected to grow from $49.27 billion in 2020 to $50.81 billion in 2021 at a compound annual growth rate (CAGR) of 3.1%. The growth is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact, which had earlier led to restrictive containment measures involving social distancing, remote working, and the closure of commercial activities that resulted in operational challenges. The CRM software market is expected to reach $72.61 billion in 2025 at a CAGR of 9.3%.
Read More On The Global CRM Software Market Report:
Social and Mobile CRM are increasingly integrating social media channels into CRM platforms to offer to its full capabilities on every smart device by having a real-time access at any place or time. This integration helps to achieve greater productivity, better customer experience, and access to more relevant information. Advertisers have embraced social media platforms to associate and share with customers for improving products and perceptions. These also help businesses to manage customer grievances, requests, and inquiries. More number of users can access the data using social and mobile CRM. For example, Wells Fargo has implemented social CRM to engage with the customers and improve their availability. Wells Fargo also uses CRM to solve customer queries.
Major players covered in the global CRM software market are Salesforce, Microsoft, Oracle, SAP and SugarCRM.
TBRC’s global CRM software market report is segmented by deployment into cloud CRM, on-premise CRM, by size of enterprise into small & mid-sized enterprises, large enterprises, by application into sales, marketing, manufacturing, customer service, social networking, supply chain, distribution, others.
CRM Software Global Market Report 2021 – By Deployment (Cloud CRM, On-Premise CRM), By Size of Enterprise (Small & Mid-Sized Enterprises, Large Enterprises), By Application (Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distribution), COVID-19 Impact And Recovery is one of a series of new reports from The Business Research Company that provides CRM software market overview, forecast CRM software market size and growth for the whole market, CRM software market segments, and geographies, CRM software market trends, CRM software market drivers, restraints, leading competitors’ revenues, profiles, and market shares.
Request For A Sample Of The Global CRM Software Market Report:
Here Is A List Of Similar Reports By The Business Research Company:
Business Analytics & Enterprise Software Global Market Report 2021 – By Type (ERP Software, BI Software, CRM Software, SCM Software, Other Software), By End-User Industry (IT and Telecommunications, BFSI, Manufacturing, Retail, Healthcare, Education, Media), By Deployment Model (On-Demand/Cloud, On-Premise), COVID-19 Impact And Recovery
Software As A Service (SaaS) Market – By Application (Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Human Resource Management (HRM), Manufacturing and Operations, Supply Chain Management (SCM)), By Deployment Model (Public Cloud, Private Cloud, Hybrid Cloud), By Enterprise Size (Small & Medium Enterprises (SMEs), Large Enterprises), By End User (Manufacturing, Retail, Education, Healthcare, IT & Telecom, BFSI), And By Region, Opportunities And Strategies – Global Forecast To 2030
Business Processes Outsourcing Market – By Type (CRM BPO, HRO BPO, F&A BPO, And Other BPO Services), Drivers And Restraints, By Region, Opportunities And Strategies – Global Forecast To 2022
Interested to know more about The Business Research Company?
The Business Research Company is a market research and intelligence firm that excels in company, market, and consumer research. It has over 200 research professionals at its offices in India, the UK and the US, as well a network of trained researchers globally. It has specialist consultants in a wide range of industries including manufacturing, healthcare, financial services and technology.
Read more about us at https://www.thebusinessresearchcompany.com/about-the-business-research-company.aspx
Or get a quick glimpse of our services here: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ
Call us now for personal assistance with your purchase:
Europe: +44 207 1930 708
Asia: +91 88972 63534
Americas: +1 315 623 0293